Return Policy

Learn about familydhaba refund policies

familydhaba may give refunds for some purchases made through familydhaba billing system, based on the refund policies described below. Refund policies are different depending on what you bought, when and how you paid, and where you’re located.

If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.

• If you find a familydhaba purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorized charges within 10 days of the transaction.
• If you find a familydhaba purchase on your card or other payment method that was accidentally made by a friend or family member with your account, request a refund instead.

Most apps on the familydhaba are made by third-party developers, not by familydhaba. The developer can help with purchase issues and can process refunds pursuant to its policies and applicable laws. Find out how to contact an Android app’s developer.

If you receive familydhaba Points for a purchase, learn what happens to familydhaba Points if a purchase is refunded.

Donations to nonprofits are non-refundable.

Refund requests & status

• Learn how to request a refund.
• Check your refund request status.
• Review refund timelines.

For European Economic Area & United Kingdom users

If you’re located in the European Economic Area or the United Kingdom and made a purchase on or after March 28, 2018, learn how to get a refund.

Policies by product

• same policies for all product

Policies by payment method

• Refunds for items paid for using cash, bank transfer, or at a convenience store using a code

Region-specific policies

• soon

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